Where do I have my name taken off a utility service account?
Contact the City Hall Front Desk / Finance Department at (907) 714-1225.
How do I change a utility account over into my name?
Contact the City Hall Front Desk / Finance Department at (907) 714-1225.
Where do I apply for new utility service or repair permit?
Contact Public Works at City Hall at (907) 714-1241.
How can I tell where my water service shutoff valve is located?
Call the Soldotna Utility Department (907) 262-4205 Monday through Friday between 7:30 am and 4:00 pm and they will meet with you on site to go over your water and sewer services.
If I want to do some work around my property, what do I need to be aware of in regards to my water / sewer services?
You will need to know where your sewer clean outs and the water key box are located to avoid damaging them while digging. If you will be digging deeper than three feet, we recommend that you call Alaska Dig Line at 1(800) 478-3121 for all utility locates located on your property.
How is our drinking water treated?
The City disinfects the ground water coming from the well with a 0.8% solution of Sodium Hypochlorite. The potable water is also given a dosage of a blended phosphate called aqua mag. This is used as a sequestrant, which reduces discoloration, staining, mineral build up, resulting in fewer customer complaints.
Where does our drinking water come from?
The City has four Class A ground water wells. These wells range from 166 to 290 feet in depth, and produce and average of 708,000 gallons per day. At maximum capacity, these 4 wells are capable of producing 2.5 million gallons per day.
What do I do if I suspect my sewer service may be frozen?
The Utility Department does not thaw frozen sewer services. The property owner is responsible for the sewer service from the dwelling to the tie-in at the sewer main. The Utility Department will assist the property owner to verify that it is a frozen sewer service, and will attempt to locate the sewer clean out. The Utility Department also recommends that every property owner has a copy of the sewer permit with a drawing on it showing where the clean outs are located.
What do I do if I suspect my water service may be frozen?
The Utility Department does not thaw frozen water services. The property owner is responsible for the water service from the dwelling to the tie-in at the water main. The Utility Department will assist the property owner to verify that it is in fact a frozen water service, and will attempt to locate the key box thaw wire. The Utility Department also recommends that every property owner has a copy of the water permit with a drawing on it showing where the key box/thaw wire is located.
When should I start being concerned with my water service freezing?
The City of Soldotna Utility Department monitors the frost depth throughout the winter. Once the frost reaches depths of around five feet in the roads, we put out notices in the water and sewer bills for dwellings that have had a history of water or sewer freezing in the past. This notice will instruct an individual to run the cold water from a faucet about the size of a number 2 pencil lead, and ONLY if the dwelling is connected to a city sewer.
If I am leaving my residence for an extended period of time, what should I do?
A: This depends how the house is heated (i.e. with a boiler, forced air, or electric). We recommend that you call a professional plumber and discuss it with them.
If I am experiencing odor in my water, what should I do?
Contact the Utility Department at (907) 262-4205. If the potable water has an odor to it, this generally means one of our chlorine dosage pumps has failed to start. Despite having an odor, the water is safe to drink.
If I am experiencing color in my water, what should I do?
Turn on a couple faucets and let your COLD water run for 30 to 45 minutes. If it does not clear up after that amount of time, contact the Utility Department at (907) 262-4205.
Where do I obtain information concerning Sales and Property Tax?
Questions should be directed to the Kenai Peninsula Borough at 907-262-4441. Payments should be to the Kenai Peninsula Borough, 144 N. Binkley St., Soldotna, AK 99669.
Can I pay for my traffic citation at SPD?
No. Payment can be made in-person at the courthouse or mailed to the address listed on the front of the citation. Fines and court costs may also be accepted online at www.courtrecords.alaska.gov/ep.
How long can I have studded tires on my vehicle?
Studded/chained tires are prohibited each year from May 1st through September 15th, inclusive.
Does SPD have a ride-along program?
No, the ride-along program has been discontinued.
How do I apply for a restraining order?
If you need to report a crime, contact the police or the Alaska State Troopers. If you are in immediate danger, call 9-1-1. Otherwise, you can ask the court for a protective order. You can find the written request form online at www.courts.alaska.gov/forms, or fill it out in person at the courthouse. For more information, contact the Kenai Court at 125 Trading Bay Drive in Kenai, or call (907) 283-3110.
How do I obtain a copy of a police report?
First, you must fill out a records request form. These forms are available online here, or at the Soldotna Police Department. You will be contacted by telephone once the request has been reviewed and approved. Reports must be picked up within two weeks of notification and are subject to the following fee schedule:
Paper Copies: $5 (Page 1-10), 50¢ each additional page
CD/DVD/Media: $15 per disk
What can you do about loud noise?
The City of Soldotna does not regulate noise between certain hours of the day. However, this type of behavior may be considered disorderly conduct, which is covered by the Alaska Statutes (AS 11. 61.110). Again, there is no time restriction in this statute; instead, it is enforced by the definition of "unreasonably loud noise," and the law requires that the offending party must first be informed that the conduct is disturbing the peace and privacy of another before he or she can be charged. Call (907) 262-4455 to report a noise complaint and an officer will attempt to contact the individual and issue a warning as required. If the problem persists after the warning is issued, the person can be charged with disorderly conduct.
Someone I know was recently arrested. Are they still in jail?
Call Wildwood Correctional Center at (907) 260-7200 or search VINELink for the offender's name. NOTE: You must provide the correct spelling of the offender's first and last name.
Can I bring my correctable citation ("Fix-It Ticket") from another agency to SPD?
Yes. Follow the instructions selected in the "Correctable" section of the "Required Response" box on your citation, and then bring the citation with you to the police department.
Who can I contact about fishing/hunting regulations?
Please direct all questions to the Alaska Department of Fish & Game, located at 43961 Kalifornsky Beach Road in Soldotna. Call (907) 262-2737 with questions about sport fishing, or (907) 262-9368 with questions about commercial fishing.
What are the restrictions on shooting within city limits? Can I carry a concealed weapon?
Soldotna Municipal Code 9.05.020 prohibits the discharge of any firearm within the city limits, except on an established shooting range. Firearms are defined as any instrument used in the propulsion of shots, shells, or bullets by the action of gunpowder exploded in it. This ordinance does not prohibit the use of BB/pellet guns.
There are no special weapons permits required to carry a firearm anywhere in the State of Alaska. Review the Alaska Statutes for further information regarding weapons offenses (AS 11.61.190-11.61.250) or concealed carry permits (AS 18.65.700-18.65.790).
Does the SPD provide fingerprinting services?
No. Call (907) 260-6599 to contact VIP Alaska, which offers occupational support services including fingerprint-based background checks. They are located at 43530 Kalifornsky Beach Road in Soldotna, across from Save-U-More.
My property was seized as part of an investigation. When can I retrieve my belongings?
Release of property is by appointment only and, in many instances, is at the discretion of the district attorney's office. Call (907) 262-4455 and contact the evidence custodian for further assistance. You will be required to show photo ID.
Where is the DMV office?
The Soldotna DMV is located at 43335 Kalifornsky Beach Road, in the Red Diamond Center behind the Shell Gas Station. The office can be contacted by telephone at (907) 262-4681. Additionally, Alaska Express, at 44661 Sterling Highway next to Dairy Queen, offers registration tags and titling services. Call (907) 260-9501 for more information.
What is the current status of my court case/date?
Contact the Kenai Court at 125 Trading Bay Drive in Kenai, or call (907) 283-3110. Additional information, including court calendars and CourtView public records, are available at www.courts.alaska.gov.
What are your business hours?
The front lobby is open and administrative staff are available on Monday through Friday from 8:00 a.m. until 5:00 p.m., excluding holidays. However, officers are available to respond to calls for service 24 hours per day. After business hours, contact the Dispatch Center at (907) 262-4455 or simply pick up the red telephone located outside the front lobby. Always call 9-1-1 in an emergency.
Can I drive my four wheeler or snow machine inside city limits?
In accordance with Soldotna Municipal Code 10.05.020, the operation of snow machines and other ATVs is NOT permitted within the city limits of Soldotna, except on private property with the express consent of the landowner. Even with permission, the vehicle must be operated in such a manner that it does not disturb the peace and quiet of another.