Utility Accounts

New Services & New CustomersThe City of Soldotna delivers high quality water and sewer service to many locations throughout the city.  To begin service at a location, or to have services transferred into your name, please complete and return a Utility Service Application. Applications can be delivered to City Hall, 177 N Birch St., Soldotna, AK, 99669 or emailed to mgage@soldotna.org.

DepositsFor new customers, a deposit equal to twice the estimated monthly water/sewer charge for a single family residence will be billed to each account. Beginning July 1, 2023, the deposit for a single family residence with water and sewer is $202.78.  This deposit is refundable after 3 years of timely payments and can be waived by providing a letter of good payment history from another utility provider.

Account Fees A nonrefundable fee of $32.00 plus tax will be charged for establishing a new customer account.

Utility RatesBeginning July 1, 2023, the non metered residential water/sewer rate is $107.47 per month (including tax). Water and sewer rate schedules and fees are shown in Soldotna Municipal Code 13.16.

Shut Off PolicyIf an account is listed on the City of Soldotna’s shut off list, a door tag will be hung at the property and a $20 fee (plus tax) will be assessed to the account.  If the entire past due amount is not received before the shut off date printed on the door tag, water will be turned off. To avoid shut off, if the entire past due amount cannot be paid prior to the shut off date please contact City Hall at 907-262-9107 to discuss payment arrangements.

If water is turned off for nonpayment, customers must pay all amounts due on the account including the past due amount, current charges, and the turn off/turn on fees of $32 each plus tax.
A non-sufficient funds (NSF) check is not payment on an account.  Should the City receive a NSF check for payment of an account on the Shut Off List, water service will be turned off with no further notice from the City.  Additional turn off and turn on fees, a $30 NSF fee and all amounts due on the account must be paid before water service will be restored.

Terms & Conditions of Service
  1. Water and/or sewer shall be subject at all times to such changes or modifications by the Council as from time to time it directs, in the exercise of its jurisdiction.
  2. The City will exercise reasonable diligence and care to deliver a continuous and sufficient supply of water to the customers at the proper pressure and to minimize any shortages or interruptions of delivery.  The City shall not be liable for any damage resulting from an interruption in services.  The City may resort to temporary shutdowns for improvements and repairs.
  3. Customers shall abide by the laws and regulations of the City pertaining to water and sewer service and customers shall duly and regularly pay for water and sewer service at designated rates as shall from time to time be fixed by City Council.
  4. Deposits or an excellent crediting rating from another utility shall be required for all new water and sewer services and shall be paid at the time water and/or sewer service is applied for.  Deposits will be refunded in accordance with current provisions of City of Soldotna Municipal Code/ordinances.
  5. Water and sewer service charges are billed monthly in advance of service rendered unless metered.  If payment is not received prior to the 26th day of the current month, it is delinquent.  Late charges at the current rate per municipal code will be assessed and service may be discontinued.  Shut off policy is addressed in the previous section.
  6. The owner of the real property shall be responsible for water and sewer bills incurred by his/her tenants.
  7. Property is subject to liens, penalties, and interest for non-payment of water and sewer charges.
  8. A customer may have his/her water and sewer service discontinued by notifying the City in writing within five (5) days of the desired discontinuance.  The customer is required to pay the balance of their account at that time.
  9. It is the customer's responsibility for locating the thaw wire and thawing any frozen water lines between the water main and his/her residence or other building served.  The City maintains water and sewer mains; maintenance and repair of all other service lines are the responsibility of the property owner.
  10. The City may discontinue service to any customer who violates provisions of this agreement or City laws and regulations pertaining to the use of the City's water or sewer system.
  11. The terms and conditions of service contained herein are established by city ordinances and are subject to change.
For more information on our utility delivery systems, please visit the Utility Department webpage.
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